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Services Software Benefits

Software Maintenance Programs

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Whether you are a single-seat user or a business with multiple licenses, membership in National Instruments software maintenance and support program can help you maximise your software investments.

 

With a standard or premier membership, you can stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases. Reduce your application development time with direct access to technical support from NI applications engineers. Access special online, on-demand software training modules and learn more about features, application users and development best practices.


Which Program is Right for Me?

Description

Self Service

Standard Service Program (SSP)1

Which Program Is Right for Me?                                                        
How often do I need to access to direct technical support? Never Regularly
How much does the risk of downtime impact me? Not at all Slightly
Do I need direct support outside 8:00am to 6:00pm CST? No No
Do I want to stay up to date on the latest technologies available? No No
Program Features
Phone and Email Support
Hours of Operation - 8:00 a.m. to 6:00 p.m.  BST, M-F2
Support Contacts - Applications engineers
Upgrades and Maintenance Releases  No Yes
On-Demand Training2 No Yes
Online Self Help    
Knowledge Base Yes Yes
Discussion Forums Yes Yes
NI Developer Zone Yes Yes
Product Support Pages Yes Yes

1All customers automatically one year of SSP membership with their purchase of most software products. NI Developer Suite and the Volume License Program also include SSP entitlements, plus additional benefits related to those programs.

2Local access and languages vary by location. Please contact your local branch for more information.

 

How Do I Buy?


All customers automatically receive a one-year membership in the Standard Service Program (SSP) with the purchase of most software products and bundles including NI Developer Suite. NI also offers flexible extended contract options that guarantee your SSP benefits are available without interruption for as long as you need them.
- Multilayer Contact: Purchase a multiyear (2 or 3 years) contract for the best value at up to 15 percent savings.

- Auto Renewal: Extend your contract year to year automatically.

The Volume License Program (VLP) also includes SSP entitlement for users, plus additional account entitlement and benefits.

 

How Do I Renew?

Visit Upgrade Advisor to find out the current status of your contract and see your options for renewal.

 

Additional Resources

 

- Support Polices

- NI Product Downloads

- Self Paced e-Learning